Cysep

FAQ’s

Commonly Asked Questions

Are there any limits as to the number of accounts our security service can setup on the iFollowAlerts platform?

There are no limits. We do have a minimum of 5 accounts to get started. Thereafter, you will only be charged for the number of accounts you actually setup.

How flexible is the programs functionality ?

Every organization operates differently. iFollow Crisis Alert system has been in and continues our on-going development for over 3 years. During this period the program has been implemented by over 325 different companies and 29 varied industries. We are committed to keeping the company nimble enough to take individual client needs into consideration when planning future updates.

How safe is user information?

The iFollow App, Administrative interface and database are all securely hosted on Amazon Secure Servers. The AWS infrastructure puts strong safeguards in place to help protect customer privacy. All data is stored in highly secure AWS data centers.

Is it possible to subscribe to the iFollow “Mass Notification” Platform independently?

Yes. Some companies won’t require the full functionality of the iFollow Incident Management Platform. For those companies, we offer the iFollow App and Control Hub with “Mass Notification” features only, which are some of the most robust in the industry.

Is there any equipment to buy or lease?

There is no hardware, software or maintenance to worry about. Best of all, the iFollow Safety Alert Platform is cloud based and optimized to run seamlessly on any device.

What is the implementation period?

Many factors will determine the implementation period. We are dependent on your organization’s administration and how accessible they can be, as well as the scope of users. We anticipate that the program would be ready to implement and begin training in as little as 48 hours upon finalizing an agreement. Thereafter allow 3-5 days for beta testing and continued training if necessary.

What support can we expect from the iFollow Team?

As a security professional, you recognize that whenever physical security is concerned, never go with a vendor that offers anything less than free 24 hours a day, seven days a week, 365 days a year support. Our founders have a combined 32 years of experience in the area of security consulting and understand the need to be available around the clock where physical threats of security are in question.

Can my school send multiple notifications to students, in their preferred order, rather then simultaneously ?

Yes. By initializing the iFollow school text alerts group schedule feature, you can indicate when each notification is to be transmitted, regardless of when it was queued.

How flexible is the programs functionality ?

Every organization operates differently. iFollow Crisis Alert system has been in development for over 11 months, and during that period has had the program in test-beta with over 25 different companies , all in varying industries. Were now ready to begin implementation. With that said, we are nimble enough to take individual client needs into consideration when planning future updates.

How safe is user information?

The iFollow App, Administrative interface and database are all securely hosted on Amazon Secure Servers. The AWS infrastructure puts strong safeguards in place to help protect customer privacy. All data is stored in highly secure AWS data centers.

Is it possible to subscribe to the iFollow school notification platform independently?

Yes. Some companies won’t require the full functionality of the iFollow Incident Management Platform. For those companies, we offer the iFollow school text App and Control Hub with “Mass Notification” functionality only.

Is there any equipment to buy or lease?

There is no hardware, software or maintenance to worry about. Best of all, the iFollow School Alert Platform is cloud-based and optimized to run seamlessly on any device.

What is the implementation period?

Many factors will determine the implementation period. We are dependent on your school’s administration and how accessible they can be, as well as the scope of users. We anticipate that the program would be ready to implement and begin training in as little as 48 hours upon finalizing an agreement. Thereafter allow 3-5 days for beta testing of incoming and outgoing school alerts, and continued training if necessary.

What support can we expect from the iFollow Team?

Where security is concerned, never go with a vendor that offers anything less than free 24 hours a day, seven days a week, 365 days a year support. Our founders have a combined 32 years experience in the area of security consulting, and recognize the need to be available around the clock where physical threats of security are concerned.

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Level 2, 11 York St, Sydney 2000

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